Shipping policy

This shipping policy reproduces Article 9 of our Terms of Service.

Article 9

Delivery

9.1

The Customer may choose from the following delivery options:

a. the Artwork being sent by the Artist to the delivery address specified by the Customer;

b. collecting the Artwork from the Artist's studio;

c. taking the Artwork with them during the viewing, if the Purchase Agreement was concluded during the viewing.

9.2

If the Artwork is shipped to the Customer:

a. Shipping costs shall be charged to the Customer. The amount of the shipping costs shall be clearly communicated to the Customer before or at the time the order is placed on the Website. For orders placed via the Website, the Artwork shall only be shipped to a delivery address in the Netherlands.

b. For Customers outside the Netherlands, delivery to a foreign delivery address may be agreed as provided for in Article 3.8. The terms and costs of such delivery shall be agreed with the Customer in advance.

c. Any transport damage must be reported by the Customer to the Artist immediately upon delivery of the Artwork, so that the Artist may hold the transport company/courier engaged by the Artist responsible for such damage.

9.3

If the Artwork is shipped to the Customer and delivery is not possible because the Customer has provided an incorrect delivery address, Art Hatching shall be entitled, on behalf of the Artist, to terminate the Purchase Agreement by means of a written statement. The Customer shall at all times be responsible for providing the correct delivery address when placing the order. If the Artwork is shipped to the Customer and delivery is not possible because the Customer has provided an incorrect delivery address and the Purchase Agreement is not terminated, the additional shipping costs for sending the Artwork again to the correct delivery address shall be charged to the Customer.

9.4

If the Customer collects, or arranges for the collection of, the Artwork from the Artist's studio, Art Hatching shall arrange an appointment with the Artist on behalf of the Customer for collection of the Artwork. If the Customer is unable to attend or is unable to attend on time, the Customer must contact the Artist immediately. When the Artwork is collected or arranged to be collected, the risk in the Artwork shall pass to the Customer at the moment a delivery act is performed by the Customer or by a third party engaged by the Customer at the Artist's studio, such as moving or lifting the Artwork.

9.5

All stated delivery periods are indicative. Exceeding a delivery period shall not entitle the Customer to compensation. If the Artist does not deliver the order within 30 days of the conclusion of the Purchase Agreement, the Customer shall have the right to terminate the Agreement free of charge, unless a longer delivery period has expressly been agreed.

9.6

The Artwork shall be delivered with a certificate of authenticity.